📦 Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:
Include:
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Your order number
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Clear photos of the product and packaging
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A description of the issue
If approved, we will:
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Send a replacement, or
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Issue a refund to your original payment method
If a return is required, the product must be shipped to:
Hamner Research
5225 Canyon Crest Dr
Ste #71-176
Riverside, CA 92507
United States
❌ Non-Returnable Items
For safety and compliance reasons, the following cannot be returned or refunded:
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Opened or used products
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Products stored improperly after delivery
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Orders placed incorrectly by the customer
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Products labeled “For Research Use Only”
All Hamner Research materials are sold strictly for laboratory and research purposes and are not intended for human or veterinary use.
📬 Shipping Issues
Hamner Research is not responsible for:
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Delays caused by carriers
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Lost packages marked as delivered by the carrier
However, we will assist you in filing a claim with the shipping provider.
💳 Refund Processing
Approved refunds are processed within 5–7 business days after review.